Terms & Conditions for Infomax
1. Introduction
These Terms and Conditions ("Terms") govern your use of the website infomax.org.in ("Website"). By accessing or using this Website, you agree to comply with these Terms, which form a binding agreement between you and Infomax. If you do not agree to these Terms, please refrain from using the Website.
2. Services
Infomax provides a range of services, including (but not limited to) IT solutions, consultancy, and tech-based support services. These services are subject to availability and may change without prior notice.
3. User Responsibilities
You agree to:
- Provide accurate and up-to-date information during registration or while requesting services.
- Maintain the confidentiality of your account and login details.
- Not engage in any illegal activities or actions that could damage the Website or its users.
- Use the services in a lawful and ethical manner.
4. Payments
Payments for services provided by Infomax must be made as per the invoiced amount. Infomax reserves the right to modify its pricing structure or payment methods without prior notice. All payments are processed securely.
5. Limitation of Liability
Infomax will not be liable for any direct or indirect damages arising out of the use or inability to use the services or website. This includes but is not limited to any loss of data, interruption of service, or financial loss.
6. Intellectual Property
All content, images, logos, and materials on the Website are owned by Infomax or its licensors and are protected by copyright laws. You may not reproduce, distribute, or otherwise use this material without express written permission.
7. Changes to the Terms
Infomax reserves the right to update or modify these Terms at any time. You will be notified of any significant changes through the Website or via email.
8. Governing Law
These Terms are governed by the laws of India. Any disputes shall be resolved in the courts located in Prayagraj, Uttar Pradesh.
Privacy Policy for Infomax
1. Introduction
Infomax is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Website or use our services.
2. Information We Collect
We collect the following types of information:
- Personal Information: This may include your name, email address, phone number, company details, etc.
- Usage Data: This includes information about how you interact with the Website, such as IP addresses, browser type, pages visited, and time spent on the Website.
3. How We Use Your Information
We use your personal data to:
- Provide and improve our services.
- Process payments and transactions.
- Send marketing communications (if you have opted in).
- Respond to customer service inquiries.
- Ensure the security of the Website.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share information with:
- Service providers who assist us in providing services to you.
- Legal authorities, if required by law or to protect our rights.
5. Data Security
We implement a variety of security measures to ensure the safety of your personal information. These measures include encryption and secure servers.
6. Cookies
We use cookies to improve user experience on the Website. Cookies help us track usage patterns, which can help enhance the Website's functionality.
7. Your Rights
You have the right to access, correct, or delete your personal information at any time. If you wish to update your information or exercise your rights, please contact us at contact@infomax.org.in.
8. Changes to the Privacy Policy
Infomax reserves the right to modify this Privacy Policy at any time. We will notify you of any material changes through the Website.
Cancellation Policy for Infomax
1. Cancellation of Services
- For Services Not Yet Rendered: If you wish to cancel a service before it has been delivered, you may cancel it free of charge by contacting us via email or phone at least 48 hours prior to the scheduled service delivery.
- For Services in Progress or Completed: Once a service has started or been completed, cancellation will not be possible. However, you can contact us if you have concerns or issues with the service received, and we will attempt to address them.
2. How to Cancel
To cancel a service, please send an email to contact@infomax.org.in or call us at 8874588766. You will receive confirmation of your cancellation request within 24 hours.
3. Cancellation Fees
In case of cancellation after the service has been initiated, a 25% cancellation fee of the total invoice value may apply to cover administrative costs.
Refund Policy for Infomax
1. Eligibility for Refund
Refunds will be considered under the following conditions:
- If a service was paid for but never delivered, you are eligible for a full refund.
- If you cancel a service within 48 hours of the scheduled date, a full refund will be processed.
- Refunds may also be issued if the service rendered is significantly different from what was initially agreed upon, and a resolution cannot be reached.
2. How to Request a Refund
To request a refund, please contact us within 7 days of the service delivery date by emailing us at contact@infomax.org.in or calling 8874588766. Be sure to include your transaction details and reason for the refund request.
3. Refund Processing Time
Once your refund request is approved, we will process and credit the refund within 5-7 business days. The refund will be issued through the original payment method unless otherwise agreed upon.
4. Non-Refundable Services
Some services, such as customized work, setup fees, and software subscriptions, may not be eligible for a refund once provided. This will be clearly communicated during the initial transaction.
Contact Information
If you have any questions regarding our Terms & Conditions, Privacy Policy, or any other concerns, feel free to reach us at:
- Address: G.R. Complex Preetam Nagar, Dhoomanaganj, Prayagraj, Uttar Pradesh, Pin Code: 211011
- Email: contact@infomax.org.in
- Mobile: 8874588766